Introduction Personal Safety Training

Personal safety in the workplace is of paramount importance as it directly impacts the well-being, productivity, and morale of employees. It encompasses measures and practices aimed at preventing accidents, injuries, and incidents that may harm individuals while they perform their job duties. By prioritizing personal safety, organizations create a secure and supportive environment where employees feel valued, respected, and motivated to contribute effectively. Additionally, promoting personal safety fosters a positive safety culture, enhances employee engagement, reduces absenteeism and turnover, and protects the organization from legal liabilities and reputational damage. Overall, investing in personal safety in the workplace is essential for safeguarding employees’ physical and mental health, ensuring compliance with regulations, and fostering a thriving and sustainable work environment.

Why Personal Safety Training Matters

Employees face a variety of personal safety risks and challenges across different work settings, which can vary based on factors such as industry, job role, and work environment.

Here at NNTC we focus on the risks of workplace violence.

Employees in customer-facing roles, healthcare, social services, or security positions may face the risk of workplace violence from clients, customers, patients, or members of the public. This can include verbal abuse, threats, physical assaults, or harassment, leading to physical

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    Violence and Aggression

    The HSE reported that in 2019/20, there were 693,000 incidents of violence at work, including physical assaults and threats, affecting employees in various sectors.

    Case study: A retail worker in the UK was verbally abused and physically assaulted by a customer while working alone in a store. Proper training in conflict resolution and de-escalation techniques could have helped mitigate the risk of violence and protect the employee’s safety.

    Lone Worker Safety

    The British Security Industry Association (BSIA) estimated that there are around 8 million lone workers in the UK across various industries, including healthcare, social services, retail, and transportation.

    Case study: A delivery driver in the UK was involved in a road traffic accident while working alone, resulting in serious injuries. Proper training in defensive driving techniques and emergency response protocols could have helped minimize the severity of the accident and ensure the driver’s safety.

    These statistics and case studies underscore the importance of training in personal safety to prevent workplace injuries, fatalities, violence, stress-related illnesses, and incidents involving lone workers. By investing in comprehensive training programs, organizations can empower employees with the knowledge, skills, and confidence they need to work safely and effectively, ultimately enhancing their well-being and productivity.

    Our Approach to Personal Safety Training

    All our courses are tailored to reflect the needs and values of our clients. The course focuses as much on prevention of violence and aggression as it does escape techniques. The techniques are taught as a last resort and emphasises the importance of situational awareness, positive behaviour management and verbal and nonverbal de-escalation techniques.

    The course is taught in a student-centred interactive style. The techniques, if taught ,have been well researched and are safe and ethical. With our methods there is no intent to harm the other person; The main aim is to use simple movements to extricate yourself from a grab or hold or to use to defend against an assault, in order to get away from the situation.

    What Our Personal Safety Training Covers


    • This introduction gets delegates talking about lone working and personal safety and begins to raise awareness of potential risks from the behaviour of clients and others.
    • Housekeeping
    • Aims and Outcomes are discussed.


    • This session gets the delegates to identify some of the potential risks to their personal safety using a P.E.T. Assessment (Person, Environment, Task).
    • It also helps delegates identify some of the underlying causes which may be triggering aggressive behaviour.
    • Finally, we reinforce the importance of reading risk assessments / Care Plans / Case Files and planning to prevent aggression and violence by being informed.


    Delegates are encouraged to identify practical common-sense solutions to either avoid reduce or manage potential risks to personal safety whist working alone (including working out and about, home visits, travel, 1:1 meeting and working in a building alone


    • The importance of awareness
    • Detecting early warning signs of aggression and violence
    • Where appropriate discussing triggers to aggression
    • Recognising different levels of aggression


    This session is all about recognising the impact adrenalin can have on our body language, our thinking, and our behaviour, how this can impact upon the outcome of a conflict situation and the importance of remaining in control and professional in the face of aggression. It is also important to point out at this stage that one of the effects of aggression is that our heart rate increases to over 145bpm when we are under threat at this stage our ability to use finer motor skills is impaired, but the use of our major muscle groups increased.


    This session will allow delegates to share best practice in:

      • Creating an environment to reduce emotional distress and or remove triggers.
      • Using de-escalation techniques to calm an angry individual.

    REASONABLE FORCE (optional)

    Delegates will learn how the laws relating to reasonable force relate to their work

    SAFETY ON THE COURSE (optional)

    Delegates learn the importance of safety on the course by completing:

      • Room Risk Assessment
      • Person Risks Assessment
      • Safety Briefing


    Delegates will practice the following movements (if relevant):

    • Basic Defense Stance
    • Personal space
    • Handshake
    • Wrist Grabs
    • Arm Grabs
    • Clothing Grabs
    • Hair Bulls
    • Bites
    • Grabs to the throat
    • Headlocks
    • Bear Hugs
    • Punches and Kicks

    Benefits of Our Personal Safety Training

    Personal safety training empowers individuals with the knowledge, skills, and confidence they need to navigate their daily lives safely and confidently. By investing in personal safety training, individuals can enhance their safety, well-being, and quality of life.

    Why Choose NNTC for Personal Safety Training?

    The NNTC Personal Safety Training have between 5- and 25-years’ experience delivering Personal Safety Training in many organisations including The NHS, Housing, Social Care, County Councils, Cinemas etc.

    Testimonials supporting our proven track record in delivering successful Lone Worker train the trainer courses can be provided on request

    Operating as a network allows us to keep the quality high and the cost to you low

    The aim of this training is to raise awareness of the potential risks to personal safety, ensure that employees are aware of their legal responsibilities towards their own personal safety and to develop the skills and strategies for avoiding reducing and managing their personal safety risks. Personal Safety Training can:
    Reduce the risk of litigation
    Increase the confidence of staff
    Improve safe systems of work and safe working practices
    Reduce risks to staff and increase personal safety
    Identifying and assessing personal safety risks
    Recognising Employer and Employee legal responsibilities
    Developing personal safety strategies for working outside
    Developing strategies for working safely in other peoples homes
    Developing strategies for travelling safely
    Exploring the skills and strategies required for de escalating aggression
    Identify the effects the fight and flight can have on your ability to remain calm and professional and develop strategies for managing anxiety in the face of aggression
    Practice safe and ethical breakaway techniques [optional]
    Other Information
    Duration 3 Hours – 1 Day
    Accreditation is available through OCN Credit For Learning £20 per head
    Face to Face Training maximum number of delegates 12
    Virtual Training maximum number of delegates 12
    Public Courses Not available


    What are the pre-requisites for the course?


    Would your trainer travel to us?


    What is the Maximum Number of Delegates allowed on the course?


    Is there a reduction in fees for charitable organisations?


    What should delegates wear for the course?

    Comfortable clothing. We do not insist that delegates wear tracksuit and trainers but to wear the clothes they carry out their duties in providing it’s not a tight skirt and high heels!(if breakaway is included)

    Do you have to be physically fit to attend this course?

    No – the physicality is minimal if included

    Do you run public courses for an individual to attend?


    What materials will I receive from the course?

    A handout is available on request

    A hand holding a sign saying training and development
    Why not save money by choosing our accredited Personal Safety Train the Trainer Course? This 2- or 3-day course (dependent upon the number and experience of the delegates) is designed to help delegates train their staff in Personal Safety. This course is tailored to suit your organisations working practices and is accredited through OCN Credit4Learning, and upon completion delegates will receive a national qualification, offering you assurance in the quality of materials and tuition.