Introduction Personal Safety Training
Why Personal Safety Training Matters
Employees face a variety of personal safety risks and challenges across different work settings, which can vary based on factors such as industry, job role, and work environment.
Here at NNTC we focus on the risks of workplace violence.
Employees in customer-facing roles, healthcare, social services, or security positions may face the risk of workplace violence from clients, customers, patients, or members of the public. This can include verbal abuse, threats, physical assaults, or harassment, leading to physical
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Violence and Aggression
The HSE reported that in 2019/20, there were 693,000 incidents of violence at work, including physical assaults and threats, affecting employees in various sectors.
Case study: A retail worker in the UK was verbally abused and physically assaulted by a customer while working alone in a store. Proper training in conflict resolution and de-escalation techniques could have helped mitigate the risk of violence and protect the employee’s safety.
Lone Worker Safety
The British Security Industry Association (BSIA) estimated that there are around 8 million lone workers in the UK across various industries, including healthcare, social services, retail, and transportation.
Case study: A delivery driver in the UK was involved in a road traffic accident while working alone, resulting in serious injuries. Proper training in defensive driving techniques and emergency response protocols could have helped minimize the severity of the accident and ensure the driver’s safety.
These statistics and case studies underscore the importance of training in personal safety to prevent workplace injuries, fatalities, violence, stress-related illnesses, and incidents involving lone workers. By investing in comprehensive training programs, organizations can empower employees with the knowledge, skills, and confidence they need to work safely and effectively, ultimately enhancing their well-being and productivity.
Our Approach to Personal Safety Training
All our courses are tailored to reflect the needs and values of our clients. The course focuses as much on prevention of violence and aggression as it does escape techniques. The techniques are taught as a last resort and emphasises the importance of situational awareness, positive behaviour management and verbal and nonverbal de-escalation techniques.
The course is taught in a student-centred interactive style. The techniques, if taught ,have been well researched and are safe and ethical. With our methods there is no intent to harm the other person; The main aim is to use simple movements to extricate yourself from a grab or hold or to use to defend against an assault, in order to get away from the situation.
What Our Personal Safety Training Covers
INTRODUCTION
- This introduction gets delegates talking about lone working and personal safety and begins to raise awareness of potential risks from the behaviour of clients and others.
- Housekeeping
- Aims and Outcomes are discussed.
SITUATIONAL AWARENESS
- This session gets the delegates to identify some of the potential risks to their personal safety using a P.E.T. Assessment (Person, Environment, Task).
- It also helps delegates identify some of the underlying causes which may be triggering aggressive behaviour.
- Finally, we reinforce the importance of reading risk assessments / Care Plans / Case Files and planning to prevent aggression and violence by being informed.
REDUCING RISKS
Delegates are encouraged to identify practical common-sense solutions to either avoid reduce or manage potential risks to personal safety whist working alone (including working out and about, home visits, travel, 1:1 meeting and working in a building alone
DYNAMIC RISK ASSESSMENT
- The importance of awareness
- Detecting early warning signs of aggression and violence
- Where appropriate discussing triggers to aggression
- Recognising different levels of aggression
MANAGING ANXIETY
This session is all about recognising the impact adrenalin can have on our body language, our thinking, and our behaviour, how this can impact upon the outcome of a conflict situation and the importance of remaining in control and professional in the face of aggression. It is also important to point out at this stage that one of the effects of aggression is that our heart rate increases to over 145bpm when we are under threat at this stage our ability to use finer motor skills is impaired, but the use of our major muscle groups increased.
DE-ESCALATION STRATEGIES
This session will allow delegates to share best practice in:
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- Creating an environment to reduce emotional distress and or remove triggers.
- Using de-escalation techniques to calm an angry individual.
REASONABLE FORCE (optional)
Delegates will learn how the laws relating to reasonable force relate to their work
SAFETY ON THE COURSE (optional)
Delegates learn the importance of safety on the course by completing:
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- Room Risk Assessment
- Person Risks Assessment
- Safety Briefing
BREAKAWAY TECHNIQUES PRACTICAL SESSION (optional)
Delegates will practice the following movements (if relevant):
- Basic Defense Stance
- Personal space
- Handshake
- Wrist Grabs
- Arm Grabs
- Clothing Grabs
- Hair Bulls
- Bites
- Grabs to the throat
- Headlocks
- Bear Hugs
- Punches and Kicks
Benefits of Our Personal Safety Training
Personal safety training empowers individuals with the knowledge, skills, and confidence they need to navigate their daily lives safely and confidently. By investing in personal safety training, individuals can enhance their safety, well-being, and quality of life.
Why Choose NNTC for Personal Safety Training?
The NNTC Personal Safety Training have between 5- and 25-years’ experience delivering Personal Safety Training in many organisations including The NHS, Housing, Social Care, County Councils, Cinemas etc.
Testimonials supporting our proven track record in delivering successful Lone Worker train the trainer courses can be provided on request
Operating as a network allows us to keep the quality high and the cost to you low
FAQs
What are the pre-requisites for the course?
None
Would your trainer travel to us?
Yes
What is the Maximum Number of Delegates allowed on the course?
12
Is there a reduction in fees for charitable organisations?
Yes
What should delegates wear for the course?
Comfortable clothing. We do not insist that delegates wear tracksuit and trainers but to wear the clothes they carry out their duties in providing it’s not a tight skirt and high heels!(if breakaway is included)
Do you have to be physically fit to attend this course?
No – the physicality is minimal if included
Do you run public courses for an individual to attend?
No
What materials will I receive from the course?
A handout is available on request
