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De-escalation Training

Why not save money by choosing our accredited De-escalation / Conflict Resolution Train the Trainer Course?  This 2 day course  is designed to help delegates train their staff in Conflict Resolution.  This course is tailored to suit your organisations working practices and is accredited through OCN Credit4Learning, and upon completion delegates will receive a national qualification, offering you assurance in the quality of materials and tuition.

This course is suitable for anyone with existing training skills who wish to train staff working in an environment where behaviour may become challenging. Maximum number of delegates – 12

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Aim
The conflict resolution train the trainer course is designed to give delegates the tools to be able to deliver effective conflict management training in a safe and professional manner.  This course will reflect the values of your organisqation.
Outcomes
Identify some of the causes and situations that could give rise to conflict for your target audience.
Recognising the early warning signals of impending aggressive behaviour.
Explore use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests:Making requests / Saying no / Dealing with verbal abuse.
Discuss how to remain in control in the face of aggressive behaviour (respond not react).
Explore use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests:Making requests / Saying no / Dealing with verbal abuse.
Discuss how to remain in control in the face of aggressive behaviour (respond not react).
Explore how controlling body language, voice and the use of space can exert a positive influence on people.
Identify a range of skills used to calm angry people (de-escalation strategies).
Discuss the use of reasonable force.
State the importance of safety on the course and list actions you can take to reduce incidents.
Practice safe and effective Breakaway techniques and learn how to put this across to your target audience.
State the importance of reporting Incidents.
Practice delivering a short mini session and/or assessment.
Other Information
Duration 1 – 2 Days
Maximum number of delegates 10
Accreditation’s through OCN Credit4Learning £20 per person.
Public Courses – Not Available.

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