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De-escalation Train The Trainer Program


De-escalation train-the-trainer programs offer numerous benefits, including scalability, customization, cost-effectiveness, sustainability, increased engagement, cultural alignment, continuous improvement, empowerment, and response agility. These benefits contribute to creating a safer, more harmonious, and productive work environment while enhancing the organization’s overall resilience and effectiveness in managing conflict.

Our Approach to De-escalation Train The Trainer

All our courses are tailored to reflect the needs and values of our clients. The course focuses as much on prevention of violence and aggression as it does escape techniques. The techniques are taught as a last resort and emphasises the importance of situational awareness, positive behaviour management and verbal and nonverbal de-escalation techniques.

The course is designed for those who already have some experience of delivering training but can also be tailored towards those who have had no or little training experience by including content on:

    • The training cycle
    • Creating SMARTER aims and outcomes
    • Designing lesson plans
    • Training methods
    • Assessing learning
    • Evaluating training

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    The course is taught in a student-centred interactive style and we would expect delegates to do the same in all their courses. The techniques taught have been well researched and are safe and ethical. With our methods there is no intent to harm the other person; The main aim is to use simple movements to extricate yourself from a grab or hold or to use to defend against an assault, in order to get away from the situation.

    The course is accredited by OCNCredit4Learning. The assessment process is non-threatening and This gives the delegates opportunity to prepare for their courses back in the workplace. The trainer will make every attempt to put the delegates at ease and create a safe learning environment. Delegates are required to run a short training session which is observed by the trainer and their peers. Feedback is delivered both by the other delegates on the trainer. If a delegate feels unhappy with their session they have the chance to deliver it again.

    The delegates will receive a qualification which has no end date but we do insist that as part of ongoing professional development that the trainers do update their skills regularly.

    a couple arguing with a female behind a desk

    What Our De-escalation Train The Trainer Program Covers


    • This introduction gets delegates talking about personal safety and begins to raise awareness of potential risks from the behavior of clients and others.
    • Housekeeping
    • Aims and Outcomes are discussed.


    • This session gets the delegates to identify some of the potential risks to their personal safety using a P.E.T. Assessment (Person, Environment, Task).
    • It also helps delegates identify some of the underlying causes which may be triggering aggressive behaviour.
    • Finally, we reinforce the importance of reading risk assessments / Care Plans / Case Files and planning to prevent aggression and violence by being informed.


    • The importance of awareness
    • Detecting early warning signs of aggression and violence
    • Where appropriate discussing triggers to aggression
    • Recognising different levels of aggression


    This session is all about recognising the impact adrenalin can have on our body language, our thinking and our behaviour, how this can impact upon the outcome of a conflict situation and the importance of remaining in control and professional in the face of aggression. It is also important to point out at this stage that one of the effects of aggression is that our heart rate increases to over 145bpm when we are under threat at this stage our ability to use finer motor skills is impaired, but the use of our major muscle groups increased.


    This session will allow delegates to share best practice in:

      • Creating an environment to reduce emotional distress and or remove triggers.
      • Using de-escalation techniques to calm an angry individual.

    REASONABLE FORCE (optional)

    Delegates will learn how the laws relating to reasonable force relate to their work

    SAFETY ON THE COURSE (optional)

    Delegates learn the importance of safety on the course by completing:

      • Room Risk Assessment
      • Person Risks Assessment
      • Safety Briefing


    Delegates will practice the following movements (if relevant):

    • Basic Defense Stance
    • Personal space
    • Handshake
    • Wrist Grabs
    • Arm Grabs
    • Clothing Grabs
    • Hair Bulls
    • Bites
    • Grabs to the throat
    • Headlocks
    • Bear Hugs
    • Punches and Kicks


    Delegates will be asked to run a short mini session and receive feedback from colleagues and the trainer.

    Benefits of Our De-escalation Train The Trainer Program

    A de-escalation train-the-trainer course offers several advantages for organizations aiming to enhance their conflict resolution capabilities and foster a safer, more productive work environment:


    Training internal staff members as trainers in de-escalation techniques can be more cost-effective than repeatedly hiring external trainers. Once trained, internal trainers can deliver sessions to colleagues at minimal additional expense.


    Internal trainers are intimately familiar with the organization’s culture, policies, and specific challenges. This enables them to customize de-escalation training content to suit the unique needs and circumstances of the organization, making the training more relevant and effective.

    Engagement and Trust

    Employees may be more engaged and receptive to training delivered by their colleagues or supervisors rather than external trainers. Internal trainers are familiar faces whom employees trust, fostering a supportive learning environment and encouraging active participation in training sessions.

    Flexibility and Accessibility

    Internal trainers are readily available on-site, providing greater flexibility and accessibility for employees to receive training when needed. They can respond quickly to emerging issues or incidents requiring de-escalation intervention, minimizing disruptions, and promoting a timely resolution.


    Being selected and trained as a trainer can be empowering for employees, boosting their confidence, leadership skills, and sense of ownership in promoting a positive work culture. It demonstrates the organization’s investment in their development, fostering loyalty and commitment among internal trainers.

    Response Agility

    Internal trainers can respond more quickly to emerging needs or incidents requiring de-escalation intervention. They are familiar with the organization’s dynamics and can deliver timely training or support as situations arise, helping to prevent conflicts from escalating into more serious issues.


    By building a cadre of internal trainers, organizations create a sustainable solution for ongoing training needs. Internal trainers can continually refresh their knowledge, adapt training materials to evolving circumstances, and ensure that de-escalation techniques remain ingrained in the organization’s culture over time.

    Cultural Alignment

    Internal trainers can align de-escalation training with the organization’s values, mission, and objectives. They understand the nuances of the organization’s culture and can incorporate relevant examples and case studies that resonate with employees, reinforcing the organization’s commitment to respectful communication and conflict resolution.

    Continuous Improvement

    Trainers who undergo train-the-trainer programs receive ongoing support, feedback, and professional development opportunities. This enables them to continuously enhance their knowledge and skills in de-escalation techniques and instructional methods, improving the quality of training delivery over time.

    Overall, a de-escalation train-the-trainer course equips internal staff members with the knowledge, skills, and confidence to effectively teach de-escalation techniques to their colleagues. This approach not only promotes a safer and more harmonious work environment but also empowers employees to take an active role in conflict resolution and contribute to the organization’s success.

    Why Choose NNTC for De-escalation Train The Trainer?

    Trainer trainers, also known as master trainers or facilitators, possess a range of expertise and competencies that enable them to effectively train others in various subjects, including de-escalation techniques. Some key expertise of trainer trainers include:

    • Subject Matter Knowledge: Trainer trainers are experts in the subject matter they are teaching, whether it’s de-escalation techniques, leadership skills, or technical competencies. They have a deep understanding of the theories, principles, and best practices related to their field of expertise.
    • Training Design and Development: Trainer trainers are skilled in designing and developing training programs that are engaging, interactive, and effective. They can create learning objectives, develop curriculum, design instructional materials, and incorporate various instructional methods to meet the needs of different learning styles.
    • Facilitation Skills: Trainer trainers excel in facilitating training sessions and workshops. They have strong communication skills, active listening skills, and the ability to create a supportive learning environment. They can manage group dynamics, encourage participation, and facilitate discussions effectively.
    • Adult Learning Principles: Trainer trainers understand the principles of adult learning and know how to apply them in training design and delivery. They recognize the importance of engaging learners, providing opportunities for practice and application, and linking new knowledge to learners’ existing experiences and knowledge.
    • Assessment and Evaluation: Trainer trainers are proficient in assessing learning needs, designing assessments, and evaluating training effectiveness. They can use various assessment methods, such as quizzes, simulations, and role-plays, to measure learning outcomes and identify areas for improvement.
    • Feedback and Coaching: Trainer trainers are skilled in providing constructive feedback and coaching to learners. They can observe performance, provide feedback on strengths and areas for improvement, and offer guidance and support to help learners achieve their learning objectives.
    • Cultural Competence: Trainer trainers demonstrate cultural competence and sensitivity when working with diverse groups of learners. They respect differences in background, experience, and perspective and create inclusive learning environments where all participants feel valued and respected.
    • Continuous Learning and Improvement: Trainer trainers are committed to their own professional development and continuous learning. They stay updated on new trends, technologies, and best practices in training and education and incorporate them into their training programs to enhance effectiveness.
    • Leadership and Influence: Trainer trainers possess strong leadership skills and the ability to influence others positively. They inspire and motivate learners to achieve their goals, lead by example, and serve as role models for continuous learning and development.

    Overall, our trainers play a critical role in building the capacity of other trainers and ensuring the success of training initiatives within organizations. Through their expertise and dedication, they empower others to acquire new knowledge and skills, ultimately contributing to individual and organizational growth and success.

    The conflict resolution train the trainer course is designed to give delegates the tools to be able to deliver effective conflict management training in a safe and professional manner.  This course will reflect the values of your organisqation.
    Identify some of the causes and situations that could give rise to conflict for your target audience.
    Recognising the early warning signals of impending aggressive behaviour.
    Explore use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests:Making requests / Saying no / Dealing with verbal abuse.
    Discuss how to remain in control in the face of aggressive behaviour (respond not react).
    Explore use of assertive techniques in being able to challenge inappropriate behaviour and gain compliance with your requests:Making requests / Saying no / Dealing with verbal abuse.
    Discuss how to remain in control in the face of aggressive behaviour (respond not react).
    Explore how controlling body language, voice and the use of space can exert a positive influence on people.
    Identify a range of skills used to calm angry people (de-escalation strategies).
    Discuss the use of reasonable force.
    State the importance of safety on the course and list actions you can take to reduce incidents.
    Practice safe and effective Breakaway techniques and learn how to put this across to your target audience.
    State the importance of reporting Incidents.
    Practice delivering a short mini session and/or assessment.
    Other Information
    Duration 1 – 2 Days
    Maximum number of delegates 10
    Accreditation’s through OCN Credit4Learning £20 per person.
    Public Courses – Not Available.


    What are the pre-requisites for the course?


    Is there a reduction in fees for charitable organisations?


    Do you run public courses for an individual to attend?


    Is there support after the course?

    Yes – you can email the trainer any time after the course for support or further information.

    Do you have to be physically fit to attend this course?

    No – the physicality is minimal if included

    What is the Maximum Number of Delegates allowed on the course?


    What materials will I receive from the course?

    Training Manual

    PowerPoint Presentation

    Would your trainer travel to us?


    What should delegates wear for the course?

    Comfortable clothing. We do not insist that delegates wear tracksuit and trainers but to wear the clothes they carry out their duties in providing it’s not a tight skirt and high heels!(if breakaway is included)

    Will there be an exam?

    Delegates will have to deliver a mini session and complete a questionnaire

    Is there a refresher course?

    Yes – we would recommend every 12 months initially followed by a biannual refresher

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