Lone Worker Train The Trainer Program


Having trained trainers for lone worker safety is essential in industries with remote or isolated workers to ensure that lone workers receive high-quality, relevant, and effective safety training. Trained trainers bring specialized knowledge, customized training programs, effective communication skills, hands-on learning experiences, compliance with regulations, continuous improvement, emergency response preparedness, and a positive safety culture to enhance lone worker safety and well-being.

Why Lone Worker Train The Trainer Matters

Trainers play a crucial role in educating and preparing staff for lone working scenarios by providing comprehensive training, guidance, and support. Here’s how trainers contribute to ensuring the safety and preparedness of staff for lone working:

Risk Assessment

Trainers help staff understand the potential risks and hazards associated with lone working scenarios, including environmental, physical, and psychological factors. They guide staff in conducting thorough risk assessments to identify potential dangers and develop strategies to mitigate them effectively.

Emergency Preparedness and First Aid Training

Trainers ensure that staff are adequately prepared to respond to emergencies and provide first aid when necessary. They deliver training on recognizing signs of distress or injury, administering first aid, performing CPR, and accessing emergency services in remote locations.

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    Safety Protocols and Procedures

    Trainers educate staff on the necessary safety protocols and procedures to follow when working alone. This includes guidelines for communication, check-ins, emergency response protocols, personal protective equipment (PPE) usage, and how to handle unexpected situations or emergencies.

    Communication Skills

    Trainers emphasize the importance of effective communication for lone workers. They teach staff how to maintain regular communication with supervisors, colleagues, and emergency contacts, as well as how to use communication devices or systems effectively in remote or isolated environments.

    Psychological Well-being Support

    Trainers address the psychological aspects of lone working by educating staff on stress management techniques, coping strategies for isolation or loneliness, and resources for mental health support. They promote self-care practices and encourage staff to prioritize their well-being while working alone.

    Self-defense and Personal Safety Strategies

    In some cases, trainers may provide self-defense training or instruction in personal safety strategies to empower lone workers to protect themselves in potentially dangerous situations. This may include techniques for avoiding conflict, staying aware of surroundings, and responding assertively to threats.

    Conflict Resolution and De-escalation Techniques

    Trainers provide staff with training in conflict resolution and de-escalation techniques to help them manage challenging situations with customers, clients, or members of the public when working alone. This includes strategies for diffusing tense situations, setting boundaries, and seeking assistance when needed.

    Evaluation and Continuous Improvement

    Trainers regularly evaluate the effectiveness of lone working training programs and seek feedback from staff to identify areas for improvement. They adapt training materials and methods based on feedback, emerging risks, or changes in work environments to ensure that staff are adequately prepared for lone working scenarios.

    Overall, trainers play a vital role in educating and preparing staff for lone working scenarios by providing them with the knowledge, skills, and resources they need to work safely, confidently, and effectively in remote or isolated environments. Their expertise, guidance, and support are essential in promoting the well-being and safety of lone workers.

    This course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff. The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures.
    Define lone working and Personal Safety.
    Identify and assess the personal safety risks associated with lone working.
    Develop individual strategies and safe systems of working for avoiding, reducing and managing personal safety risks whilst working alone.
    Explore the relevance of legislation in relation to Lone Working.
    Discuss the importance of reporting and recording all incidents of violence and aggression.
    Explore some of the theories, causes and triggers to aggression.
    Explore the use of dynamic risk assessment in recognising the early warning signals of aggression and violence.
    Share best practice in the use of effective communication skills to be able to deal with the anger of others effectively and professionally.
    Explore how the fight and flight reaction can hinder our ability to remain calm and professional in the face of aggression and discuss how to manage this in order to respond rather than react to aggression.
    State the importance of safety when running a breakaway session (optional).
    Practice simple yet effective Breakaway Techniques in order to escape from a physically challenging situation.
    Discuss the training cycle and develop aims and outcomes for delivering your own training sessions.
    Explore the different delivery methods you can use to put your training across to your target audience.
    Develop a lesson plan for delivering a short training session for assessment.
    Practice delivering a short mini session in a safe learning environment.
    Other Information
    Duration 2 – 3 Days
    Face to Face Training maximum number of delegates 12
    Accreditation if required is through OCN Credit for Learning.
    Public courses not available.

    Our Approach to Lone Worker Train The Trainer

    All our courses are tailored to reflect the needs and values of our clients. The course focuses as much on prevention of violence and aggression as it does escape techniques. The techniques are taught as a last resort and emphasises the importance of situational awareness, positive behaviour management and verbal and nonverbal de-escalation techniques

    The course is designed for those who already have some experience of delivering training but can also be tailored towards those who have had no or little training experience by including content on:

    • The training cycle
    • Creating SMARTER aims and outcomes
    • Designing lesson plans
    • Training methods
    • Assessing learning
    • Evaluating training

    The course is taught in a student-centred interactive style and we would expect delegates to do the same in all their courses. The techniques taught have been well researched and are safe and ethical. With our methods there is no intent to harm the other person; The main aim is to use simple movements to extricate yourself from a grab or hold or to use to defend against an assault, in order to get away from the situation.

    The course is accredited by OCNCredit4Learning. The assessment process is non-threatening and This gives the delegates opportunity to prepare for their courses back in the workplace. The trainer will make every attempt to put the delegates at ease and create a safe learning environment. Delegates are required to run a short training session which is observed by the trainer and their peers. Feedback is delivered both by the other delegates on the trainer. If a delegate feels unhappy with their session they have the chance to deliver it again.

    The delegates will receive a qualification which has no end date but we do insist that as part of ongoing professional development that the trainers do update their skills regularly.

    What Our Lone Worker Train The Trainer Program Covers


    • This introduction gets delegates talking about lone working and personal safety and begins to raise awareness of potential risks from the behaviour of clients and others.
    • Housekeeping
    • Aims and Outcomes are discussed.


    • This session gets the delegates to identify some of the potential risks to their personal safety using a P.E.T. Assessment (Person, Environment, Task).
    • It also helps delegates identify some of the underlying causes which may be triggering aggressive behaviour.
    • Finally, we reinforce the importance of reading risk assessments / Care Plans / Case Files and planning to prevent aggression and violence by being informed.


    • Delegates are encouraged to identify practical common-sense solutions to either avoid reduce or manage potential risks to personal safety whist working alone (including working out and about, home visits, travel, 1:1 meetings and working in a building alone


    • The importance of awareness
    • Detecting early warning signs of aggression and violence
    • Where appropriate discussing triggers to aggression
    • Recognising different levels of aggression


    • This session is all about recognising the impact adrenalin can have on our body language, our thinking, and our behaviour, how this can impact upon the outcome of a conflict situation and the importance of remaining in control and professional in the face of aggression. It is also important to point out at this stage that one of the effects of aggression is that our heart rate increases to over 145bpm when we are under threat at this stage our ability to use finer motor skills is impaired, but the use of our major muscle groups increased.


    This session will allow delegates to share best practice in:

    • Creating an environment to reduce emotional distress and or remove triggers.
    • Using de-escalation techniques to calm an angry individual.

    REASONABLE FORCE (optional)

    • Delegates will learn how the laws relating to reasonable force relate to their work

    SAFETY ON THE COURSE (optional)

    Delegates learn the importance of safety on the course by completing:

    • Room Risk Assessment
    • Person Risks Assessment
    • Safety Briefing


    Delegates will practice the following movements (if relevant):

    • Basic Defense Stance
    • Personal space
    • Handshake
    • Wrist Grabs
    • Arm Grabs
    • Clothing Grabs
    • Hair Bulls
    • Bites
    • Grabs to the throat
    • Headlocks
    • Bear Hugs
    • Punches and Kicks


    Delegates will be asked to run a short mini session and receive feedback from colleagues and the trainer.

    Benefits of Our Lone Worker Train The Trainer Program

    Overall, a lone worker train the trainer program offers numerous benefits for organizations, including cost-effectiveness, customization, consistency, in-house expertise, empowerment, sustainability, tailored support, and continuous improvement. By investing in internal training capacity, organizations can ensure that their lone worker training programs are effective, relevant, and responsive to the needs of their staff and operations.

    Why Choose NNTC for Lone Worker Train The Trainer?

    • Jackie Dolan has over 25 years’ experience delivering Lone Worker Train the Trainer Courses in many organisations including The NHS, Housing, Social Care, County Councils etc..
    • Testimonials supporting our proven track record in delivering successful Lone Worker train the trainer courses can be provided on request
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    What are the pre-requisites for the course?


    Is there support after the course?

    Yes – you can email the trainer any time after the course for support or further information.

    Do you run public courses for an individual to attend?


    Do you have to be physically fit to attend this course?

    No – the physicality is minimal if included

    Is there a refresher course?

    Yes – we would recommend every 12 months initially followed by a biannual refresher

    What materials will I receive from the course?

    Training Manual
    PowerPoint Presentation

    Is there a reduction in fees for charitable organisations?


    What is the Maximum Number of Delegates allowed on the course?


    Would your trainer travel to us?


    What should delegates wear for the course?

    Comfortable clothing. We do not insist that delegates wear tracksuit and trainers but to wear the clothes they carry out their duties in providing it’s not a tight skirt and high heels!(if breakaway is included)

    Will there be an exam?

    Delegates will have to deliver a mini session and complete a questionnaire