HOW TO DEFUSE ANGER Dealing with aggressive behaviour The aim of staff response in intervening in an aggressive conflict is to facilitate a safe resolution of an incident, to minimise the arousal of the aggressor, to aid in the exploration of underlying emotions and problem solving and finally to maximise the opportunities for new learning. […]
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PERSONAL SAFETY ADVICE Consider carrying out your own dynamic assessment of risk before undertaking any work activity. This should include, as a basic minimum, consideration of the following: Do you know where your work location is? Is there a generic assessment for the task? Do you have the protective equipment you may need? Do you […]
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