Lone Worker Train The Trainer Program
Introduction
Having trained trainers for lone worker safety is essential in industries with remote or isolated workers to ensure that lone workers receive high-quality, relevant, and effective safety training. Trained trainers bring specialized knowledge, customized training programs, effective communication skills, hands-on learning experiences, compliance with regulations, continuous improvement, emergency response preparedness, and a positive safety culture to enhance lone worker safety and well-being.
Why Lone Worker Train The Trainer Matters
Trainers play a crucial role in educating and preparing staff for lone working scenarios by providing comprehensive training, guidance, and support. Here’s how trainers contribute to ensuring the safety and preparedness of staff for lone working:
Risk Assessment
Trainers help staff understand the potential risks and hazards associated with lone working scenarios, including environmental, physical, and psychological factors. They guide staff in conducting thorough risk assessments to identify potential dangers and develop strategies to mitigate them effectively.
Emergency Preparedness and First Aid Training
Trainers ensure that staff are adequately prepared to respond to emergencies and provide first aid when necessary. They deliver training on recognizing signs of distress or injury, administering first aid, performing CPR, and accessing emergency services in remote locations.
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Safety Protocols and Procedures
Trainers educate staff on the necessary safety protocols and procedures to follow when working alone. This includes guidelines for communication, check-ins, emergency response protocols, personal protective equipment (PPE) usage, and how to handle unexpected situations or emergencies.
Communication Skills
Trainers emphasize the importance of effective communication for lone workers. They teach staff how to maintain regular communication with supervisors, colleagues, and emergency contacts, as well as how to use communication devices or systems effectively in remote or isolated environments.
Psychological Well-being Support
Trainers address the psychological aspects of lone working by educating staff on stress management techniques, coping strategies for isolation or loneliness, and resources for mental health support. They promote self-care practices and encourage staff to prioritize their well-being while working alone.
Self-defense and Personal Safety Strategies
In some cases, trainers may provide self-defense training or instruction in personal safety strategies to empower lone workers to protect themselves in potentially dangerous situations. This may include techniques for avoiding conflict, staying aware of surroundings, and responding assertively to threats.
Conflict Resolution and De-escalation Techniques
Trainers provide staff with training in conflict resolution and de-escalation techniques to help them manage challenging situations with customers, clients, or members of the public when working alone. This includes strategies for diffusing tense situations, setting boundaries, and seeking assistance when needed.
Evaluation and Continuous Improvement
Trainers regularly evaluate the effectiveness of lone working training programs and seek feedback from staff to identify areas for improvement. They adapt training materials and methods based on feedback, emerging risks, or changes in work environments to ensure that staff are adequately prepared for lone working scenarios.
Overall, trainers play a vital role in educating and preparing staff for lone working scenarios by providing them with the knowledge, skills, and resources they need to work safely, confidently, and effectively in remote or isolated environments. Their expertise, guidance, and support are essential in promoting the well-being and safety of lone workers.
Our Approach to Lone Worker Train The Trainer
All our courses are tailored to reflect the needs and values of our clients. The course focuses as much on prevention of violence and aggression as it does escape techniques. The techniques are taught as a last resort and emphasises the importance of situational awareness, positive behaviour management and verbal and nonverbal de-escalation techniques
The course is designed for those who already have some experience of delivering training but can also be tailored towards those who have had no or little training experience by including content on:
- The training cycle
- Creating SMARTER aims and outcomes
- Designing lesson plans
- Training methods
- Assessing learning
- Evaluating training
The course is taught in a student-centred interactive style and we would expect delegates to do the same in all their courses. The techniques taught have been well researched and are safe and ethical. With our methods there is no intent to harm the other person; The main aim is to use simple movements to extricate yourself from a grab or hold or to use to defend against an assault, in order to get away from the situation.
The course is accredited by OCNCredit4Learning. The assessment process is non-threatening and This gives the delegates opportunity to prepare for their courses back in the workplace. The trainer will make every attempt to put the delegates at ease and create a safe learning environment. Delegates are required to run a short training session which is observed by the trainer and their peers. Feedback is delivered both by the other delegates on the trainer. If a delegate feels unhappy with their session they have the chance to deliver it again.
The delegates will receive a qualification which has no end date but we do insist that as part of ongoing professional development that the trainers do update their skills regularly.
What Our Lone Worker Train The Trainer Program Covers
INTRODUCTION
- This introduction gets delegates talking about lone working and personal safety and begins to raise awareness of potential risks from the behaviour of clients and others.
- Housekeeping
- Aims and Outcomes are discussed.
SITUATIONAL AWARENESS
- This session gets the delegates to identify some of the potential risks to their personal safety using a P.E.T. Assessment (Person, Environment, Task).
- It also helps delegates identify some of the underlying causes which may be triggering aggressive behaviour.
- Finally, we reinforce the importance of reading risk assessments / Care Plans / Case Files and planning to prevent aggression and violence by being informed.
REDUCING RISKS
- Delegates are encouraged to identify practical common-sense solutions to either avoid reduce or manage potential risks to personal safety whist working alone (including working out and about, home visits, travel, 1:1 meetings and working in a building alone
DYNAMIC RISK ASSESSMENT
- The importance of awareness
- Detecting early warning signs of aggression and violence
- Where appropriate discussing triggers to aggression
- Recognising different levels of aggression
MANAGING ANXIETY
- This session is all about recognising the impact adrenalin can have on our body language, our thinking, and our behaviour, how this can impact upon the outcome of a conflict situation and the importance of remaining in control and professional in the face of aggression. It is also important to point out at this stage that one of the effects of aggression is that our heart rate increases to over 145bpm when we are under threat at this stage our ability to use finer motor skills is impaired, but the use of our major muscle groups increased.
DE-ESCALATION STRATEGIES
This session will allow delegates to share best practice in:
- Creating an environment to reduce emotional distress and or remove triggers.
- Using de-escalation techniques to calm an angry individual.
REASONABLE FORCE (optional)
- Delegates will learn how the laws relating to reasonable force relate to their work
SAFETY ON THE COURSE (optional)
Delegates learn the importance of safety on the course by completing:
- Room Risk Assessment
- Person Risks Assessment
- Safety Briefing
BREAKAWAY TECHNIQUES PRACTICAL SESSION (optional)
Delegates will practice the following movements (if relevant):
- Basic Defense Stance
- Personal space
- Handshake
- Wrist Grabs
- Arm Grabs
- Clothing Grabs
- Hair Bulls
- Bites
- Grabs to the throat
- Headlocks
- Bear Hugs
- Punches and Kicks
ASSESSMENT
Delegates will be asked to run a short mini session and receive feedback from colleagues and the trainer.
Benefits of Our Lone Worker Train The Trainer Program
Overall, a lone worker train the trainer program offers numerous benefits for organizations, including cost-effectiveness, customization, consistency, in-house expertise, empowerment, sustainability, tailored support, and continuous improvement. By investing in internal training capacity, organizations can ensure that their lone worker training programs are effective, relevant, and responsive to the needs of their staff and operations.
Why Choose NNTC for Lone Worker Train The Trainer?
- Jackie Dolan has over 25 years’ experience delivering Lone Worker Train the Trainer Courses in many organisations including The NHS, Housing, Social Care, County Councils etc..
- Testimonials supporting our proven track record in delivering successful Lone Worker train the trainer courses can be provided on request
FAQs
What are the pre-requisites for the course?
None
Is there support after the course?
Yes – you can email the trainer any time after the course for support or further information.
Do you run public courses for an individual to attend?
No
Do you have to be physically fit to attend this course?
No – the physicality is minimal if included
Is there a refresher course?
Yes – we would recommend every 12 months initially followed by a biannual refresher
What materials will I receive from the course?
Training Manual
PowerPoint Presentation
Is there a reduction in fees for charitable organisations?
Yes
What is the Maximum Number of Delegates allowed on the course?
12
Would your trainer travel to us?
Yes
What should delegates wear for the course?
Comfortable clothing. We do not insist that delegates wear tracksuit and trainers but to wear the clothes they carry out their duties in providing it’s not a tight skirt and high heels!(if breakaway is included)
Will there be an exam?
Delegates will have to deliver a mini session and complete a questionnaire
