Great Customer Service is one of the most important assets an organisation can have and Customer Service Training is vital because it ensures that your clients are getting the best treatment possible.

All our customer service training is run in an interactive student-centred style with all assurances given to create a safe learning environment. Please note all our courses are tailored free of charge to your requirements so may vary slightly from the stated aims and outcomes and are run in-house or virtually only.

NNTC can create a bespoke E-Learning package for your organisation. This means no more paying for individual licenses for all your employees. Please contact Jackie for details and pricing.

Aim
The aim of this short 3 hour course is to help delegates understand the principles of good customer service, to make the most of customer contact and to be able to deal effectively with the emotions of others.
Outcomes
State the importance of excellent customer service and the direct impact you can have in delivering exceptional customer care.
Examine your own experience of good and bad customer service.
Recognise how to improve the customer’s experience through improving personal communication skills
Develop verbal and non-verbal skills in dealing with customers in a helpful , efficient and friendly manner
Explore different techniques for dealing with challenging clients
Other Information
Duration 1 Day
Face to Face Training maximum number of delegates 12
Virtual Training maximum number of delegates 12
Public Courses Not available
Bespoke E-Learning Packages Available